Keeping You Safe

With the recent government advice, we want to do our utmost to ensure the health and safety of our audiences, staff, performers and wider community. For the foreseeable future, all of our events must adhere to social distancing guidelines. This page will be updated regularly to ensure customers are clear on the current processes helping to keep everyone safe. If you would like to know more about the social distancing guidelines, you can do so via the government website.

The key sections are:

  • General Information
  • What We Have Done
  • Socially Distanced Seating
  • E-Tickets
  • Staggered Entry Times
  • One-way system
  • Food and Drink

General information

There is some important information that all customers planning on visiting Arlington Arts must remember and adhere to:

  • If you are feeling unwell, particularly with symptoms of COVID-19, please do NOT visit the venue.
  • Please bring as few possessions as possible. Our cloakroom will not be open to reduce potential contact and keeping the auditorium clutter free will also help reduce chances of transmission.
  • You MUST wear a face covering when inside the venue. Masks are available to purchase from the Box Office for £1.50.
  • Please use the hand sanitiser provided on arrival and exit, before and after using the toilets or lift and as often as you like.
  • If you pick up a leaflet/programme please take it with you.
  • Contactless payment is preferred at the bar.
  • If you know anyone interested in attending an event, please make them aware tickets must be purchased in advance.
  • If you make a reservation, we will be contacting customers to make payment prior to the show date.

What we have done

  • We have signs posted around the venue with clear instructions should you forget some of the guidance on arrival. Please follow the instructions, they are there to help keep you and others as safe as possible.
  • The performers have also been given strict instructions on how they can help keep transmission and contact low.
  • The venue will undergo a deep clean after every performance.
  • Staff will be regularly cleaning hand rails, doors and spaces within the venue that people are likely to become in contact with.

Socially distanced seating

  • Going forward, we will be operating with a socially distanced seating plan which you can see below.
  • Maximum seated capacity is now just under 50% at 118 to remain compliant with social distancing guidelines. Please note seats marked ‘X’ are unavailable for booking, to adhere to social distancing guidelines.


  • To reduce the chances of transmission, Arlington Arts will now be operating with e-tickets only. When you purchase your tickets, you shall receive an order confirmation with a link to your downloadable tickets. Copy and paste this link to your address bar and hit enter.

  • Your tickets will begin to download. Click on the file at the bottom of your browser and your tickets should appear, it will look like the example below:

  • You can either print the ticket off and bring it with you to be scanned at a safe distance or alternatively, we can scan the ticket from a mobile device.
  • You will only be allowed a maximum of 6 tickets per party.
  • The contact details on your order will be used for NHS Test & Trace should anyone that has visited the venue have a confirmed case of COVID-19.


  • We will be utilising staggered entry times to avoid queues. You will be given your entry time via email in the lead up to the event.
  • Please arrive at the venue during your entry time period, you will not be allowed into the venue until your allocated entry time.

One-Way system

  • There will be a one-way system in place whilst you are in the building. This system will be shown clearly via signs throughout the venue, please respect the one-way system and if you need clarification, ask a member of staff.

Food and drink

  • In line with guidance we cannot operate a queue system at the bar. To comply and keep all customers, staff, and performers safe we are operating a PRE ORDER SERVICE ONLY for all food and drink for upcoming shows. Orders are to be collected, adhering to social distancing within the venue on arrival and during the interval.

Contact us

If you have any questions regarding the information on this page, please do not hesitate to contact us via or 01635 244246.