Some of our FAQs our listed below, for full terms, conditions and information please visit the booking information links in the menu.
Opening Times
Box Office: Mon-Fri 10am-4.30pm
On performance days the Box office will stay open after the stated close time.
The box office is available on weekends when we have a performance, opening a maximum of 1.5 hours before the show starts. You will receive an email in the lead up to the event informing what time entry to the venue will be permitted.
Tickets
Tickets purchased online and over the telephone are subject to a £1 booking fee which is non-refundable.
Tickets are non-refundable unless you have purchased a ticket protection product at the point of booking.
We offer discounted concessionary tickets on selected shows that can be purchased for children 16 and under, students in full time education, NHS staff, senior citizens (60 and above), people or registered as disabled and those receiving benefits.
Age restrictions are decided on a show to show basis. Please ask at point of booking for guidance if you are unsure.
General Admission tickets purchased via an external agency (SEE Tickets for example) are standing tickets.
If you are unsure how to book your tickets, please visit How To Book.
Ticket protection
Ticketsolve Protect is Ticketsolve’s integrated ticket refund protection product that gives you the option to safeguard your tickets at the point of purchase, all built directly into the booking journey.
This optional add-on makes your tickets fully refundable if something unexpected stops you from coming to the event and you have supporting evidence – things like illness or accidents, home emergencies, transport disruption, and more.
It includes pre-existing medical conditions, and you can apply for a refund up to 60 days after the event. The online claim form is quick and easy, and approved claims are usually paid out within four hours.
Please note, any claims for refunds are handled exclusively by our partners at Refund Protect
Photography
Arlington Arts Centre will aim to announce the details on photography ahead of every show in the pre-event email.
If photography is prohibited, there will be an announcement in the auditorium immediately before the performances begins.
In some cases, such as a show containing child performers, Arlington Arts Centre are under a legal obligation to prohibit photography and the recording of the performance. Failure to comply may result in ejection from the theatre or stopping of the show.
For every event, flash photography is strictly prohibited.
For theatre, musical theatre, dance and comedy, all photography (including video recordings) is strictly prohibited.
Capacity
Seated holds up to 252 people
Standing holds 380 people. Seats are taken out to create standing room in front of the stage.
Arrival before performance
You should arrive at least 15 minutes prior to each performance otherwise there is a chance that you will not be allowed to enter immediately. If you believe you are going to be late, please read our latecomers policy.
Bar
Opens 1 hour prior to each performance. Interval drinks can be pre-ordered before the show has started and collected during the interval.
Cash withdrawal
We have no ATM on site and are unable to offer cashback. You are able to pay by card at the venue.
WiFi
There is free WiFi available to our conference delegates and theatre visitors.
Gift vouchers
We sell gift vouchers in any denominations you require.